Privacy policy

Cable House operates this website and store, including all related features, tools, products and services. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or services, you agree to the collection and use of your information as outlined in this policy.

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Depending on how you interact with us, we may collect information such as your name, billing and shipping address, phone number and email address. We may also collect details about your orders, purchases, returns and payment confirmations.

Payment details are processed securely by third party providers. We do not store full card numbers.

If you contact us or leave a review, we may collect the information you provide in those communications. We also collect certain information automatically when you use our website, such as your IP address, browser type, pages visited and how you interact with the site.

We may also collect data through cookies and similar technologies, including tools like Google Analytics and Meta Pixel, to understand how people use our website and to improve our marketing.

We only collect personal information that is reasonably necessary for our business operations.

We collect personal information directly from you when you place an order, contact us, or interact with our website. Some information is collected automatically through cookies and tracking technologies, and some may be provided by third party services such as Shopify or payment providers.

We use your personal information to process and deliver your orders, provide customer support, communicate with you, improve our website and services, detect and prevent fraud, and where permitted, for marketing and advertising.

You can control or disable cookies through your browser settings, although this may affect how the website functions.

We may share your personal information with trusted third parties where necessary to operate our business. This includes our ecommerce platform provider Shopify, payment processors, shipping and fulfilment partners, and technology or analytics providers. We only share information that is required for those services.

Some of these providers may store or process personal information outside Australia, including in the United States. By using our services, you acknowledge that your information may be transferred overseas and may not always be subject to the same privacy protections as Australian law. We take reasonable steps to work with reputable providers that maintain appropriate safeguards.

Our store is hosted on Shopify, which may collect and process personal information to provide its services. You can view Shopify’s privacy policy on their website for more information.

If you submit a product review or other content, that information may be publicly visible. You should only share information you are comfortable making public.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as reasonably necessary to operate our business, comply with legal obligations, and resolve disputes.

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate. We may need to verify your identity before processing these requests.

If you have opted in to marketing, you can unsubscribe at any time using the link in our emails. We may still send you transactional communications such as order confirmations and updates.

If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, you can contact us and we will investigate your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this policy from time to time. The latest version will always be available on our website.

If you have any questions or would like to make a request, you can contact us at hello@cablehouse.com.au